Privacy Policy

Privacy Policy – Fill The Bag

1. Who we are

This privacy policy applies to Fill The Bag, the provider of a wash, dry, and fold laundry service.

We are the “data controller” for the personal information you provide when using our service or website.

2. What information we collect

We may collect and store:

  1. Your name
  2. Your phone number and email address
  3. Your home address and collection/delivery details
  4. Booking information (dates, times, service type)
  5. Payment information (processed by our payment provider; we do not store full card details)
  6. Any special instructions or care notes you provide for your laundry

3. How we use your information

We use your information to:

  1. Arrange and manage collections and deliveries
  2. Process payments and invoices
  3. Communicate with you about your booking (e.g. confirmations, changes, delays)
  4. Provide our wash, dry, and fold service
  5. Record and resolve any issues or complaints
  6. Improve our service and website (e.g. analytics, where used)

We only use your information for these purposes or where we have your consent or a legal reason to do so.

4. How we share your information

We may share your information with:

  1. Our laundry partner or production site, so they can process your order
  2. Payment providers, to process transactions
  3. Professional advisers (e.g. accountants, lawyers), where necessary
  4. Authorities, if required by law

We do not share your information with third parties for marketing purposes unless you explicitly agree.

5. How long we keep your information

We keep your information for as long as is reasonably necessary to:

  1. Provide our service
  2. Handle any issues or complaints
  3. Meet legal or accounting requirements

After that, we securely delete or anonymise your data.

6. Your rights

Under UK data protection law, you may have the right to:

  1. Ask for a copy of the information we hold about you
  2. Request correction of inaccurate information
  3. Request deletion of your information, where appropriate
  4. Object to or restrict certain uses of your information
  5. Ask for your information to be transferred to another provider

To exercise any of these rights, contact us using the details below.

7. Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no online system is completely secure, and we recommend you keep your account details safe.

8. Changes to this policy

We may update this privacy policy at any time. The version on our website at the time of your use applies.

9. Contact us

For questions about this privacy policy or how we handle your information, contact:

Fill The Bag

+44 7495 049350